Ka Ronnie - do everything to make your internet up and running. if you need to follow up SMART customer service everyday - then DO IT! Because if you can not FIX it by Monday - then i will have to freeze you indefinitely . I want CONSTRUCTIVE action on your part. I dont want any headches and delays. Unless you are resourceful enough - and come up with some ways to keep working even your Connection is DOWN.
I want you to be resourceful. DO everything to work everyday. i DO NOT accept NO for an answer.